Uniting Communities is monitoring and responding to the current situation regarding COVID-19.
We are enacting a number of measures across our organisation to reduce the risk of infection, whilst allowing continuity of services wherever it is appropriate and safe to do so. The vast majority of our services are continuing, but some will be temporarily modified.
We thank you for your cooperation and patience during this rapidly changing time.
Please refer to this page for all the latest updates and information.
Organisational statements and media releases
2 April 2020: New support line looks out for mental health during COVID-19 pandemic
18 March 2020: Organisational response
Services for Older People
As the impact of COVID-19 continues to evolve, so too does our response to ensure the wellbeing and safety of our customers, our staff and the communities we support. We are continuing to monitor the situation so that we can provide the highest quality services, while keeping everyone safe.
Home and Community Aged CareRead More
In-home support and domestic assistance – Customers will be asked a series of health screening questions prior to their appointment. We ask that people who are unwell call us on 1800 615 677 to discuss their appointment.
Allied Health services – Group activities have been suspended for the time being in the interest of health and safety. One-to-one appointments will continue unless otherwise advised. People who have an appointment for a one-to-one session will receive a call prior to their appointment to check on their health status. Group participants will be contacted by phone as a check in.
Social activities – Group social activities and outings have been suspended and participants will be advised directly if this is the case. Our Telelink telephone chat groups will continue. Call 1800 615 677 for more information about this service.
We are still accepting new enquiries, so please call our customer service team on 1800 615 677 for more information and to access our services.
Residential Aged CareRead More
We have put in place measures to best support the health of our aged care residents at Murray Mudge and Aldersgate.
We are following the Federal Government’s advice on visitation, and have implemented a number of safety measures, including:
- residents only receive one visitor per day between the hours of 9.30am – 11.30am or 1.30pm – 4.30pm
- residents and their guests to meet in the resident’s room or outside, rather than communal areas
- children under the age of 16 do not visit
- any children over the age of 16 may be required to present a photo ID to verify their age
- all visitors to sign in on arrival and advise staff if they have recently returned from overseas/interstate or are unwell.
In addition, a number of health measures have been put in place, including:
- all visitors to be temperature checked by staff on arrival – entry will not be permitted if reading is over 37.4 degrees
- all staff and visitors must have had a recent influenza vaccination and provide evidence
- sanitiser to be used by all visitors when entering and exiting residences.
To support continued contact between loved ones, we have implemented a Skype service for residents. This will enable people to continue to keep in touch via video chat at times when visiting the site is not possible.
Uniting Communities has also taken several measures to minimise the risk of community transmission including redesigning our lifestyle programs to smaller group or individualised activities, increasing our staff training regarding infection control and increased our cleaning protocols.
On 27 March, an additional directive was issued by SA Police Commissioner, Grant Stevens, under the Emergency Management Act 2004, placing further restrictions on residential aged care facilities.
These include a new restriction that a resident of a residential aged care facility who leaves the premises for any reason not related to medical or dental treatment is prohibited from re-entering those premises.
We understand that this new restriction may place an increased strain on our residents, their families and loved one in our care. We will continue to work as hard as we can to ensure the physical and emotional wellbeing of our residents is supported as best we can in these challenging times.
The Federal Government’s advice on aged care residences is available here.
Crisis support and counselling
The South Australian COVID-19 Mental Health Support Line is here to help you if you would like support for your mental health and wellbeing. We provide counselling over the phone and via video calls, and can also arrange referrals to a range of services if needed. The service is available from 8am – 8pm daily on 1800 632 753 .
If you are homeless or at risk of becoming homeless, please call the Homelessness Gateway Service on 1800 003 308 (free call from any phone) for support with referrals to a specialist service. You can also submit an enquiry online if you do not need immediate support.
Click below for a full list of temporary service changes due to COVID-19.
|SERVICE AREA||SERVICE NAME||STATUS||NOTES|
|Older People||Allied Health Services||Open||One-to-one appointments available|
|Home & Community Aged Care||Open||In-home services continuing as per usual|
|Residential Aged Care||Open||Amended visiting hours and conditions|
|Social Support||Operating remotely||Social support moved to telephone or video chat|
|Disability Services||Homelink||Open||Enquiries being taken over the phone|
|NDIS Support Coordination||Open||Majority of support provided over the phone|
|Disability Support Services||Open||Enquiries being taken over the phone|
|Families and Children and counselling||Adult and Family Counselling||Operating remotely||Assistance provided by phone or other technology|
|Bfriend||Operating remotely||Assistance provided by phone or other technology|
|Family by Family||Operating remotely||All services operating online|
|Family Mental Health Support Service||Operating remotely||Assistance provided by phone or other technology|
|Family Relationship Centre||Operating remotely||Assistance provided by phone or other technology|
|Foster Care||Operating remotely||Assistance provided by phone or other technology|
|Aboriginal Services||Aboriginal Community Connect||Other||Outreach support, phone and online supports|
|Kurlana Tampawardli||Open||Services still running with some adaptions|
|Mental Health Services||Lifeline Adelaide||Open||No change in service, 24/7 support available.|
|Mental Health Support (NDIS)||Operating remotely|
|StandBy Support After Suicide||Open|
|Financial and Legal Services
(see also overview of Financial Services support)
|ConnectEd||Other||Assistance provided by phone or other technology|
|Consumer Credit Law Centre SA||Open||Assistance provided by phone or other technology|
|Emergency Assistance||Operating remotely||Mon-Fri; call for a same-day appointment between 9am-1pm|
|Energy Services||Open||Assistance provided by phone or other technology|
|Financial Counselling||Open||Assistance provided by phone or other technology|
|Law Centre – Elder Abuse Unit||Operating remotely||Assistance provided by phone or other technology|
|Law Centre – general legal advice||Operating remotely||Assistance provided by phone or other technology|
|Law Centre – mediation services||Operating remotely||Assistance provided by phone or other technology|
|Law Centre – welfare rights||Operating remotely||Assistance provided by phone or other technology|
|Microfinance programs (NILS & StepUP)||Open||Assistance provided by phone or other technology|
|Drug and Alcohol & Homelessness Services||Clean Needle Program (all sites)||Open|
|Homelessness Gateway Service||Open||Business as usual 24/7|
|New ROADS – one-to-one counselling||Operating remotely||Assistance provided by phone or other technology|
|New ROADS – SMART Recovery groups||Closed temporarily|
|New ROADS – Residential Rehabilitation||Open||Business as usual|
|Streetlink Youth Health Service||Open||Reduced staff onsite; counselling run by phone or other technology|
|Community support||Hope’s Café||Closed temporarily|
|New & Emerging Communities Program||Operating remotely||Assistance provided by phone or other technology|
|U City||Changing Places||Open|
|U City Accessible Serviced Apartments||Open|
|U City Function Centre||Closed temporarily|
|U City Platinum Apartments (sales)||Open||Tours currently suspended|
|U City Retirement Residences (sales)||Open||Tours currently suspended|