Submission on impact of the failed compliance program at Centrelink

One of the detrimental design features of the Program is the inclusion of an automatic procedure that is triggered in the event of a non-response from a welfare recipient. If a Centrelink recipient fails to respond to DHS in person or online, or if they do not provide sufficient supporting documentation or information, the system… 

Submission to Senate inquiry on Robodebt and NDIA

Uniting Communities submission to a Senate committee regarding “The impact of changes to service delivery models on the administration and running of Government programs”.  We described our concerns regarding Centrelink’s Robodebt compliance and outsourced debt collection program. We also indicate our support for the ongoing outsourcing of functions in the Human Services portfolio at the…