These proposed reforms address several longstanding issues associated with scams, including inadequate protections for many banking customers in relation to abnormal and suspicious transactions. Uniting Communities’ services, particularly our Law Centre and the Consumer Credit Law Centre SA, regularly support clients experiencing financial hardship because of scams.

Uniting Communities broadly supports the proposed changes and enhanced consumer protections, including mandatory reimbursement and strengthened obligations on regulated entities. This submission outlines a number of recommendations, with a primary focus on the banking sector.