Funded by the Consumer Advocacy and Research Fund, this project aims to change legislation (Water Industry Act and Residential Tenancies Act) to improve tenants’ access to hardship assistance, dispute resolution,and enhance overall transparency in the water industry.

Developed through extensive consultation with government and industry stakeholders, the Recommendations Report and Issues Paper provide a comprehensive picture of legislative issues, vulnerable tenants’ experiences, and diverse solutions to shape the future of equitable water billing in SA.